Lodging of a Complaint against a Property PractitionerLodging of a complaint against a Property Practitioner must be by way of completion and submission of a Complaint Initiation Form Download Consideration of Complaint & Investigation Acknowledge receipt of complaint; Respondent notified of the complaint and written response within 30 days; After investigation the matter shall be considered by the Board; The Board may decide to investigate further/ withdraw/ mediate/ charge. Charge against an Estate Agent It must be in writing; Must contain an exposition of the conduct; Must be delivered by hand/by registered post. Disciplinary Committee of Inquiry Summonses and subpoenas sent to relevant parties to appear; Chairperson and two committee members conduct the proceedings; Case presenter/prosecutor present the cases; Proceedings are mainly inquisitorial; Legal representation is permitted. Decisions of the Disciplinary Committee Respondent found guilty or not guilty; If guilty – reprimand/fine to a maximum of R25 000 per contravention; A compensatory award of up to 80% of the fine imposed may be awarded to a claimant who suffered pecuniary loss; Withdraw a Fidelity Fund Certificate. Appeals Procedure Must be in writing and submitted within 30 days; Deposit of R2,750.00 for the transcript; Disciplinary committee provide written reasons for judgment. The PPRA may: Confirm, amend or reverse the decision; Remit the matter for further hearing; Confirm or suspend penalty imposed; Set aside penalty and impose new penalty; If successful, the deposit paid shall be refunded in full. Document Downloads Complaint Initiation Form – PPA – Act 22 of 2019 1 file(s) 204.66 KB Download Estate Agency Affairs Act 112, 1976 1 file(s) 216.45 KB Download Property Practitioners Act No. 22 of 2019 1 file(s) 216.45 KB Download Complaint Initiation Form 1 file(s) 434.46 KB Download Code of Conduct 1 file(s) 524.92 KB Download
