Stakeholder Satisfaction Survey

The Estate Agency Affairs Board would appreciate all estate agents and principals in taking a few minutes to participate in its stakeholder satisfaction survey. Your feedback is not only valuable to the EAAB, but essential to monitor, evaluate and ensure that the EAAB delivers the highest standards of service to all its stakeholders.

The EAAB will assess the feedback on a monthly basis and will from time to time amend the questions according to the feedback received.

We thank you for your participation.

Your contact details

Firstname :
Surname :
Email Address :

Please rate the Estate Agency Affairs Board on the following:
(1 = Poor; 5 = Excellent)

	1	2	3	4	5
The overall service delivery of the EAAB?
The EAAB's front-desk customer service?
The general professionalism and efficiency of all EAAB personnel?
The turnaround and response time for the issue of fidelity fund certificates by the EAAB?
The turnaround and response time for all education related matters submitted to the EAAB?
The turnaround and response time for all legal related matters submitted to the EAAB?
The EAAB's response time in acknowledging receipt of correspondence whether that correspondence was hand-delivered or posted? (only to be answered if you have hand delivered or posted correspondence to the EAAB)
The polite and effective manner in which e-mails are answered?
The efficiency and helpfulness of the EAAB's call centre staff?
The content information that is available on the EAAB's internet website?
Are you able to use the MyEAAB portal effectively as a useful online tool for Fidelity Fund Certificates new registration/applications?
Are you able to use the MyEAAB portal effectively as a useful online tool for Fidelity Fund Certificates renewals?
Are you able to use the MyEAAB portal effectively as a useful online tool for updating your contact details?
Are you able to use the search features to check validity of an estate agent or firm?
How effective are the keyword search features for other information?
Are you able to register online for the Professional Designation Examination via the MyEAAB portal?
Are you able to use the MyEAAB portal effectively as a useful online tool for uploading your education qualification certificates?
Are you able to submit audit reports online via the MyEAAB portal effectively?