IMPORTANT NOTICE TO ALL EAAB STAKEHOLDERS REGARDING FFC’s AND CPD

Based on the consultations the EAAB had with some of its stakeholders, the Agency has resolved as follows:

1. Fidelity Fund Certificate Queries

All queries related to the Fidelity Fund Certificates (FFC) must be directed to the ffc.complaints@eaab.org.za The following documents must be provided in order to expedite the process:

• Renewals : Proof of payment with the unique seven (7) digits PIN issued by the EAAB used as reference;
• New Registrations: Proof of payment with the unique seven (7) digits PIN issued by the EAAB used as reference;  a letter of employment signed by the principal of the estate agency firm and the employee, confirming employment of the applicant; and a certified copy of ID or Passport with work permit issued by the Department of Home Affairs.
• Employment Change: Proof of payment with the unique seven (7) digits PIN issued by the EAAB used as reference; a certified copy of ID or Passport with work permit issued by the Department of Home Affairs; letter of employment signed by the principal of the new employer estate agency firm, confirming employment of the applicant; CIPC document indicating registration as a director, in the case of principal estate agents.

2. Continuous Professional Development Queries

All queries related to the Continuous Professional Development (CPD) must be directed to the cpd@eaab.org.za.

3. Bulk Payments

No bulk payments will be accepted by the EAAB. Each payment made to the EAAB account must be done using the unique seven (7) digits PIN issued by the EAAB as reference.

4. Bi-weekly Queries Meetings

The EAAB is planning bi-weekly meetings with agents and agencies whose queries have not been resolved. The dates for the meetings will be published on the EAAB website.

The appointments for queries meeting must be sent to queryappointments@eaab.org.za.

Issued by the Office of the Chief Executive Officer
Issued: 13 March 2020